Having the right people with the right experience makes all the difference. Our Telephone Service Representatives are professionally trained in the art of excellent customer service. At Intercept, we believe in offering our clients only the highest degree of customer satisfaction. Since every business is different and unique, our representatives are trained to handle the types of calls that are common in your industry and for your specific business.
We can provide the essential interface between your company and your customers. Our Telephone Service Representatives can answer all questions, in multiple languages, and provide product and service information regardless of the complexity. They are highly skilled, friendly and available 24 hours a day, seven days a week. Our commitment to customer service in the highest standards is guaranteed.
Intercept continues to invest in the latest contact center technology to effectively meet the growing needs of our clients as well as our increasing quality standards. In addition to being trained to handle all inquiries and effectively forward emergency calls, our team has back-up generators in case of power outages, and can serve as an unbiased third party option for all complaints in compliance with the Sarbanes-Oxley Act.
To relieve your staff from answering calls, taking messages and scheduling appointments, our representatives serve as an extension of your existing team. By allowing us to be your 24/7 telephone service, you free up your staff to manage the important day-to-day operations.
It is our business to offer courteous, accurate, and prompt live telephone answering.
In fact, The Association of TeleServices International (ATSI) bestowed their 2017 Award of Excellence for Outstanding Service to us. The ATSI contracts independent judges to evaluate message services during a period of six months. These judges are looking at response time, courteousness of the representative, accuracy of the call, knowledge of the account and an overall impression of the call. We were deeply honored to receive the award. This shows our center and staff are committed in creating a service excellence culture