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Importance of a Bilingual Answering Service in SW Florida

3/07/2019 | Intercept of Florida

Importance of a Bilingual Answering Service in SW Florida

One of the most effective ways to grow your business, especially in Florida, is by adding bilingual capability to your company’s telephone answering service. The most prevalent language spoken other than English in the United States is Spanish, according to the 2017 United States Census Bureau American Communities Survey. The survey found that more than 1 in 10 people in the United States speak Spanish and that Spanish was, by far, the largest non-English language spoken in 2016, as it was spoken at home by 40.5 million people, or 13.3% of the population age 5 and older.

Bilingual Population = Bilingual Answering Service Agents

In Florida alone, more than one million people speak Spanish, the survey found, with this number expected to increase exponentially in the coming years. This is likely due to the state’s long-standing reputation and location as the gateway to Latin America.

Clearly, those businesses in Florida and beyond that provide the best customer service to people who speak Spanish can expect to experience growth in their business as this population grows. Offering bilingual telephone answering services is key to that effort. Intercept of Florida’s telephone answering service, which is based in southwest Florida, understands how important it is to your business to have top quality bilingual customer care. We have been providing this essential Spanish telephone answering service for many years and thoroughly understand the Hispanic market in Florida, the United States, and beyond.

Our telephone service representatives are prepared to address all questions and concerns from your callers, in multiple languages, and are well-versed in your company’s information in order to provide product and service information regardless of the complexity of the question. They are highly skilled, friendly, and are available 24 hours a day, seven days a week. Our commitment to customer service in the highest standards is guaranteed and nationally recognized with The Association of TeleServices International 2017 Award of Excellence for Outstanding Service.

The Intercept of Florida Difference

Intercept has been in the telephone answering business since 1969 and we have earned a reputation for quality, responsible, and consistent contact center solutions. We are committed to becoming your partner and understanding your business to provide your customers with the best possible experience. It’s our business to answer your phones 24 hours a day, seven days a week, 365 days a year, following our creed: courteous, accurate and prompt!

Employing state-of-the-art technologies, Intercept offers a full menu of services to clients, including automatic call distribution, automatic paging, email and fax message delivery, cellular text messaging, dispatch, voicemail, and a host of other telecommunication services. This combination of technologies means we are able to enhance your service, and therefore, the service to your customers.

Contact Intercept of Florida today to find out more about how we can help you grow your business by providing you with top quality telephone answering services in both English and Spanish.