How Missed Calls Are Impacting Your Business
Although most businesses spend their valuable time and money on multiple strategies designed to lure customers to call them, they often overlook what can be an obvious problem – Are all of those calls being answered? Consider what happens to your customer and potential customer calls that come into your business after hours, on holidays, or when your staff is already overwhelmed with calls and cannot handle the overflow, resulting in missed calls, and long, painful hold times. Missed calls to your business often result from using older call answering technology and equipment.
It may surprise you to know that most business is still conducted over the phone (80%) and that most people who contact businesses will not call back if their call is not answered (85%). Also, consider how much more time your employees would have to focus on your business if they were not constantly answering your phones.
What do missed calls cost your business?
When you miss a call at your business, it’s not as simple as “I’ll call them back.” Business owners know that every missed call is a missed opportunity. Can your business afford to lose all of those missed selling opportunities? Industry estimates are that companies lose nearly $50 million due to unanswered calls every year. But your business doesn’t have to be one of them.
A professional answering service like Intercept of Florida will make certain that none of your calls go unanswered. In the process, we will help grow your business. Here is how we do it.
- We prepare to serve your customers as an extension of your company, answering a wide variety of call types in the name of your business and using your specified detailed and effective agent procedures, protocols, and scripts.
- Intercept of Florida can provide you and your employees with rapid notification messages delivered from the calls we take for your business. You choose how you would like to be notified, text, email, etc.
- We will also provide you with ways to monitor the calls our agents take on behalf of your company for the protection of your brand.
- Intercept of Florida uses digital voice logging, which works as insurance that conversations between your customers and our representatives are always subject to word-by-word scrutiny and review, as well as a legal backup if needed. This practice allows you to have access to the call, should a dispute arise.
Today, more than ever before, the rapidly changing business landscape demands that your company have constant contact with your existing customers and never miss an opportunity to gain new customers. Make sure that all of your calls are answered and handled professionally with Intercept of Florida’s experienced telephone service representatives. It's our business to answer your phones 365/24/7 so you never have a missed call again.
Contact Intercept of Florida today to learn how we can help your business grow.