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How Do Voice Over IP Calls Work?

7/31/2019 | Intercept of Florida

How Do Voice Over IP Calls Work?

The simplicity and cost effectiveness of Voice over Internet Protocol (VoIP) has made it attractive to many businesses and therefore, numerous companies have made the switch.

What does VoIP do?

In a VoIP system, calls are transmitted over the Internet rather than copper lines. It converts all of the voice calls you receive into packets of data that are transmitted in ways that are similar to other types of data that move over the Internet, such as email.

How does it work?

The system allows you to call computer-to-computer, as well as to landlines and cell phones. In computer calls, both parties to a call are speaking into a computer microphone and both listen through computer speakers or headsets.

Why do companies choose VoIP?

By adding voice to their data network, most companies find that they save money, increase productivity, and enhance their employees’ ability to collaborate with customers and each other. They can communicate via voice, video chat, web conferencing, and instant messaging using one interface.

VoIP is ideal for interfacing with a professional answering service

Answering service companies that have the most current technology can become a seamless part of any company’s team using VoIP. Simply by including the answering service in your network, you are increasing the number of customers you can serve and the added business that comes with that strategy.

The Intercept of Florida Difference

In the telephone answering business since 1969, Intercept of Florida has earned a reputation for quality, responsible, and consistent contact center solutions. We are committed to becoming your partner, understanding your business, and bringing you our vast experience. It’s our business to answer your phones 24 hours a day, 7 days a week, 365 days a year.

Employing state-of-the-art technologies, Intercept of Florida offers a full menu of services to clients, including VoIP as well as other telecommunication services. These technologies combined allow us to enhance your service, and therefore the service to your customers.

Contact us today to find out more about how we can help you optimize your customer service using VoIP.