Blog: Tips

Customer service is a factor in the success and growth of any business. Phone calls continue to lead as the preferred method of engagement by consumers. However, the biggest complaint by consumers today is the decline in quality customer service Continue Reading »

It happens time and time again. A customer calls into a business and is forced to navigate through a web of interactive voice response (IVR) options in an attempt to reach a live agent. Despite a rise in chatbot and virtual agent technology, nearly 90%... Continue Reading »

The simplicity and cost effectiveness of Voover Internet Protocol (VoIP) has made it attractive to many businesses and therefore, numerous companies have made the switch. Continue Reading »

One of the most effective ways to grow your business, especially in Florida, is by adding bilingual capability to your company’s telephone answering service. The most prevalent language spoken other than English in the United States is Spanish, according Continue Reading »

Although most businesses spend their valuable time and money on multiple strategies designed to attract customers to call them, they often overlook what can be an obvious problem – are all of those calls being answered? Consider what happens to your customer and potential customer calls that come into your business after hours, on holidays, or when your staff is already overwhelmed with call Continue Reading »

Are you tired of missing calls from clients? Is your phone ringing off the hook? Looking for a way to improve productivity and customer relations? Continue Reading »

As the owner of a small- or medium-sized business, your time is especially valuable. You are likely doing more than one job all day, every day, and may find that answering the calls that come into your business is your last priority. Continue Reading »

Businesses worldwide now face a challenge that many have never navigated as most have some, or all, of their staff working remotely. Continue Reading »

Although most businesses spend their valuable time and money on multiple strategies designed to lure customers to call them, they often overlook what can be an obvious problem – Are all of those calls being answered? Consider what happens to your customer and potential customer calls that come into your business after hours, on holidays, or when your staff is already overwhelmed with calls a Continue Reading »

With the increasing popularity of live chat on websites to increase sales and deliver top quality customer service, you will likely have to choose whether you plan to provide this function for your business in-house or via outsourcing. Live chat is a type of online chat that appears in a computer web browser or in mobile applications, typically in the form of a small pop-up screen through which a Continue Reading »

With teams of highly experienced, professionally trained live operators, Intercept of Florida can help you grow your business without the expense of hiring additional employees. We can support all of your inbound calls, including inbound leads coming in from different marketing channels. Also, we offer you workflows and lead nurturing systems that help to organize these leads into segments and mai Continue Reading »

Is your team receiving an influx of calls related to a particular condition or epidemic? Intercept of Florida is equipped to help your team with this increase in call volume. Continue Reading »

Making the decision to use either a virtual receptionist or a dedicated receptionist is easier than you think. What both have in common is that they are real people located remotely who provide your business with answering services. However, knowing what makes them different will likely help you make the decision on which type of receptionist is right for your business – virtual or dedicated Continue Reading »

The easy solution to making sure that all of your business calls are answered during the holiday season is to work with a high-quality answering service. The right holiday answering service can serve as a substitute for staff who are not in the office, provide additional support for product sales and information, and offer customer assistance whenever needed.    Arranging for this type Continue Reading »

The only way to make certain that your business doesn’t miss important communications from customers in the event of a power outage is to have a seamless backup plan. Continue Reading »

How do you evaluate the right company to outsource your answering service solutions? In this article, Intercept of Florida gives you a step by step guide on the key areas to look out for when trusting a third-party to manage your answering services. Continue Reading »